Assistant Front Office Manager

Description

Organisation Description
At Holiday Inn Resort, we understand that a great holiday is made up of many special moments. From children enjoying fun activities at the kids’ club to guests relaxing by the fireplace, every experience matters. Whether it’s taking a refreshing swim, enjoying delicious meals, or exploring local attractions, we aim to bring everything together for our guests.

If you’ve ever imagined working in a vibrant environment near a beach, golf course, or theme park, this could be the perfect opportunity. We’re looking for someone who can use their local knowledge and friendly personality to create memorable experiences for families and travelers.

Job Description
We are seeking an Assistant Front Office Manager to support the daily operations of the front office department. This role involves overseeing guest services such as check-in/check-out, concierge assistance, reservations, and communication services to ensure a smooth and satisfying guest experience.

Key responsibilities include:
•Assisting in managing front office operations efficiently
•Supervising guest registration, reservations, and related services
•Supporting bell service, concierge, and communication systems
•Ensuring compliance with brand standards and presentation guidelines
•Acting as Front Office Manager when required
•Contributing to improving guest satisfaction and operational performance

Selection Criteria
•Strong communication skills with the ability to engage effectively with guests, staff, and external partners
•Good written communication ability
•Proficiency in Microsoft Office and front office management systems
•Strong problem-solving and organizational skills
•Leadership ability with experience managing teams
•Capability to handle multiple tasks and maintain professional relationships

Qualifications & Experience:
•Bachelor’s degree in Hotel Management, Business Administration, or a related field
•Minimum 2 years of experience in hotel or guest service roles, including at least 1 year in a supervisory or management position (or equivalent combination of education and experience)

Salary
To be discussed / Negotiable

How to Apply
Application Method: Email

Contact Person: Charles Licht

Send your application to:
Charles.Licht@ihg.com