Customer Support Executive

Description

Organisation Overview:
Vanvest Limited is a global financial services and brokerage firm operating under a Financial Dealer License issued by the Vanuatu Financial Services Commission (VFSC). The company is committed to delivering professional financial solutions and high-quality support to its international client base.

Position Title:
Customer Support Executive

Role Overview:
We are looking for a dedicated and detail-oriented Customer Support Executive to provide excellent service and issue resolution for our clients. The successful candidate will communicate with clients through live chat, phone calls, and email while ensuring a smooth customer experience. This position is office-based in Vanuatu.

Key Responsibilities:
• Respond to client enquiries and resolve issues through live chat, phone calls, and email using the CRM system.
• Ensure all customer requests are handled accurately and efficiently.
• Escalate complex matters to the relevant specialists through Salesforce or Jira when necessary.
• Keep clients informed about the progress and status of their requests.
• Review and verify submitted client documents regularly.
• Prepare and analyze reports and required documentation with accuracy and attention to detail.
• Gain knowledge of the company’s operations by participating in seminars and completing internal assessments.
• Meet quarterly performance targets established by the Customer Support Manager.
• Carry out additional duties assigned by management when required.

Candidate Requirements:
• At least 3 years of experience in a customer service or support-related position.
• Strong English communication skills, both written and spoken.
• Excellent customer-facing and interpersonal abilities.
• Good problem-solving, troubleshooting, and multitasking skills.
• Strong customer service mindset and professional attitude.
• Bachelor’s degree in Business Administration or a related field.
• Self-driven, dependable, and highly responsible personality.

How to Apply:
Interested candidates can apply through email, post, or the company website.

Contact Person:
Syamil Ramli

Application Email:
syamil.ramli@exness.com