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Front Office Manager – Holiday Inn Resort Vanuatu
About Us:
Holiday Inn Resort Vanuatu is part of the global IHG® family – a world-renowned hospitality group with more than 5,000 hotels and resorts across over 100 countries. At Holiday Inn, we believe travel should be a joyful experience, and our team is the heart of that mission. We’re looking for someone friendly, dynamic, and committed to making every guest feel welcome and at home.
Position Overview – Front Office Manager:
Be the first impression and the lasting memory for our guests! As Front Office Manager, you'll oversee the full front office operations including guest registration, concierge, porter services, reservations, and more. Your leadership will ensure smooth daily operations and a consistently warm and welcoming atmosphere.
Key Responsibilities:
Lead and supervise all front office staff and functions
Manage guest services to ensure outstanding guest satisfaction
Oversee concierge, reservations, and telephone services
Coordinate porter and business center services
Maintain IHG brand standards and service excellence
What We’re Looking For:
✅ Bachelor’s degree or equivalent in Hotel Management or Business Administration
✅ Minimum 3 years of front office/guest service experience, including in a management role
✅ Fluent in English – additional languages are a plus
✅ Strong leadership, communication, and customer service skills
Perks & Benefits:
Be part of a globally recognized brand
Work in a beautiful island resort setting
Opportunities for professional growth within IHG
How to Apply:
📧 Send your application to: Charles.Licht@ihg.com
📞 Contact Person: Charles Licht
