Front Office Manager

Description

Front Office Manager – Holiday Inn Resort Vanuatu

About Us:
Holiday Inn Resort Vanuatu is part of the global IHG® family – a world-renowned hospitality group with more than 5,000 hotels and resorts across over 100 countries. At Holiday Inn, we believe travel should be a joyful experience, and our team is the heart of that mission. We’re looking for someone friendly, dynamic, and committed to making every guest feel welcome and at home.

Position Overview – Front Office Manager:
Be the first impression and the lasting memory for our guests! As Front Office Manager, you'll oversee the full front office operations including guest registration, concierge, porter services, reservations, and more. Your leadership will ensure smooth daily operations and a consistently warm and welcoming atmosphere.

Key Responsibilities:

• Lead and supervise all front office staff and functions

• Manage guest services to ensure outstanding guest satisfaction

• Oversee concierge, reservations, and telephone services

• Coordinate porter and business center services

• Maintain IHG brand standards and service excellence

What We’re Looking For:
✅ Bachelor’s degree or equivalent in Hotel Management or Business Administration
✅ Minimum 3 years of front office/guest service experience, including in a management role
✅ Fluent in English – additional languages are a plus
✅ Strong leadership, communication, and customer service skills

Perks & Benefits:

• Be part of a globally recognized brand

• Work in a beautiful island resort setting

• Opportunities for professional growth within IHG

How to Apply:
📧 Send your application to: Charles.Licht@ihg.com
📞 Contact Person: Charles Licht