FRONT OFFICE RECEPTIONIST & RESERVATION OFFICER

Description

Location: Ramada Resort, Port Vila

Application Deadline: 31 March 2025

About Us

At Ramada Resort, we are committed to delivering exceptional service and creating unforgettable experiences for our guests. As a luxury resort, we take pride in our hospitality and professionalism. We are looking for a Front Office Receptionist & Reservation Officer to join our team and be the welcoming face of our resort.

Job Summary

As the Front Office Receptionist & Reservation Officer, you will play a key role in managing front desk operations and handling reservations while providing a warm and professional guest experience. This role requires excellent communication skills, multitasking abilities, and a passion for hospitality.

Key Responsibilities

• Greet and welcome guests with a friendly and professional attitude.
• Handle phone calls and emails, providing high-quality customer service.
• Process reservations and bookings efficiently using the resort’s system.
• Assist with check-in and check-out procedures.
• Provide information on services, rates, and availability.
• Maintain a neat and organized front desk area.
• Work closely with the customer service and management teams to enhance guest experiences.
• Perform administrative tasks, including data entry and guest record maintenance.
• Address guest concerns or complaints professionally and promptly.
• Stay updated on resort services and local attractions to assist guests with inquiries.
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Qualifications & Skills

✔ High school diploma or equivalent (experience in hospitality is a plus).
✔ Previous experience in front desk, reservations, or customer service is an advantage.
✔ Proficiency in Microsoft Office and familiarity with reservation systems.
✔ Strong verbal and written communication skills.
✔ Excellent organizational skills and attention to detail.
✔ Ability to multitask and work under pressure in a fast-paced environment.
✔ A positive attitude and a passion for hospitality.
✔ Flexibility to work weekends and holidays as needed.

How to Apply

If you have a passion for customer service and want to be part of a dedicated hospitality team, we’d love to hear from you!

Send your resume and cover letter to hr@ramadaresort.com.vu
Subject line: “Front Office Receptionist or Reservation Officer Application”

Application closes on 31 March 2025

Job Category: Hospitality & Tourism

Salary: Not stated