General Manager

Description

Organization Description
Iririki Island Resort & Spa is committed to delivering exceptional guest experiences through outstanding service in a luxurious and environmentally conscious setting. We also invest in our employees by providing quality training, career development opportunities, and long-term job security.

Position: General Manager
Iririki Island Resort & Spa is seeking an experienced General Manager to oversee the daily operations of the resort, drive business performance, maximize profitability, and ensure an exceptional guest experience while maintaining the resort's five-star standards.

Key Responsibilities
•Lead and support the management team to ensure efficient resort operations.
•Achieve operational and financial targets while managing budgets effectively.
•Identify and develop sales and marketing opportunities to grow the business.
•Prepare regular reports on sales, operations, and financial performance for the owners.
•Oversee employee performance, recruitment, training, and professional development.
•Maximize room occupancy and revenue through effective pricing and yield management.
•Maintain the resort's five-star service standards through continuous improvement initiatives.
•Ensure compliance with company policies, workplace health and safety requirements, and local regulations.
•Conduct regular meetings with department heads and staff to promote effective communication.
•Foster a positive workplace culture by leading with professionalism and maintaining high service standards.
•Perform additional duties as required to support resort operations.

Selection Criteria
•Fluent in spoken and written English.
•Proven ability to lead and manage a workforce of more than 200 employees.
•Strong experience in handling guest relations and resolving complaints.
•Demonstrated sales and business development experience within the hospitality industry.
•Experience in the exhibitions, conferences, or conventions market is an advantage, as is experience with resort or hotel openings.
•Excellent leadership, communication, and delegation skills.
•Strong financial management and analytical abilities.
•Ability to interpret and analyze operational and financial data.

Salary
To be discussed with the successful applicant.

How to Apply
Please submit your application in writing by email to:
Human Resource Manager
Iririki Island Resort & Spa
Email: FM@iririki.com

Or send applications by post to:

Human Resource Manager
Iririki Island Resort & Spa
P.O. Box 230
Port Vila
Vanuatu