Guest Activities Manager

Description

Organisation Description: 

Warwick Le Lagon - Vanuatu is a vibrant, 4.5-star family-friendly luxury resort located on the shores of Erakor Lagoon in Port Vila (Vanuatu) and is also a member of Warwick Hotels and Resorts which has over 60 Hotels, Resorts and Spas worldwide in locations including Europe, USA, Asia, Africa and the Pacific.

 Job Desctiption:

Briefly describe this specific job
We are recruiting for Guest Activities Manager

The Guest Activities Manager will report to the Rooms Division Manager or in  his/her absence the person designated and is responsible for co-ordinating, supervising and directing all guest activity programmes for The Resort with additional responsibilities assigned from time to time.   Although you will manage a small team you will be expected to physically partake in the guest sessions to enable you to enhance the guest experience.

Key Duties & Responsibilities

The successful applicant will be expected to maintain a safe, healthy and secure environment.
Plan and produce weekly exciting programmes and keep up to date with local activities to promote to our guests.
Resolve guest complaints, ensuring guest satisfaction
Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
Market ideas to promote business working closely with the Sales and Marketing Team.
Seek new opportunities for the Resort's development and revenue growth.
Engage and liaise with external businesses adding activities to The Resort's program.  
Be able to manage and direct a activates team and still be hands on.

Selection Criteria:

Our ideal candidate:
At least 3-5 years relevant work experience and a full working knowledge of a hotel operation, its service and recreational requirements and able to handle guest enquiries promptly and efficiently
Have a wide knowledge and experience of analytical administrative and management skills
Have completed Basic training of Trainers and Open Water Boat Masters training
Have a pleasant and outgoing personality with a good command of English both written and spoken
Have excellent communication and inter-personnel skills
Have knowledge of First Aid/CPR and OHS practices and also emergency procedures
Be able to direct and supervise the activates attendants using the hotel guidelines to provide the highest standards of courteous service while permitting acceptable profit levels
The ability to work across flexible rosters including weekdays, weekends, public holidays, and school holidays
Represents the company in a visibly professional manner, demonstrating pride and care in appearance and grooming. 

Salary:

How to Apply

Apply by: Email

Contact Person: Ramzy Shibany

Contact Phone: (+678) 5551387

Email to send applications to: [email protected]

Postal Address or location to apply in person:

Ramzy Shibany
Resort Manager
WARWICK LE LAGON - VANUATU
P O Box 86
Elluk Road, Off Kumul Highway, Erakor Lagoon, Port Vila, Vanuatu