QCI/Housekeeping Manager

Description

About the Organisation

Holiday Inn Resort Vanuatu is part of the IHG Hotels & Resorts family—an international hospitality leader with over 5,000 properties in 100+ countries. We are committed to making travel enjoyable for everyone and are seeking individuals who are warm, welcoming, and passionate about creating memorable guest experiences.

Role Summary

Reporting to the General Manager, the Housekeeping Manager is responsible for ensuring the smooth operation of the housekeeping and laundry departments. The successful candidate will lead a team committed to upholding IHG's quality and service standards, ensuring guests enjoy a clean, comfortable, and unforgettable stay.

Key Responsibilities

Oversee all housekeeping and laundry operations

Maintain exceptional cleanliness and presentation standards

Supervise and train housekeeping staff

Ensure compliance with health, safety, and hygiene standards

Coordinate with other departments for efficient service delivery

Contribute to ongoing quality improvement and guest satisfaction+

Candidate Requirements

Diploma in Business Management or a related field

Minimum of 4 years’ experience in housekeeping/laundry, including at least 1 year in a supervisory role

Previous experience in a hotel environment of similar size preferred

Fluent in Bislama or another local language; additional languages are a plus