Rooms Division Manager

Description

About Iririki Island Resort & Spa
We are a premier resort delivering world-class guest experiences in a setting of tropical luxury. Our mission is rooted in exceptional service, staff development, and environmental respect.

Job Description
We are hiring a Rooms Division Manager to lead resort operations and ensure outstanding guest satisfaction. This leadership role oversees Front Office, Housekeeping, F&B, and Maintenance departments. You’ll drive efficiency, performance, staff development, and continuous business growth.

Key Responsibilities:
Oversee daily resort operations and departmental performance.
Guide teams in operations, service delivery, and guest relations.
Ensure budget targets are met through effective financial strategies.
Drive occupancy, revenue, and yield management.
Support recruitment, training, and staff development.
Handle guest feedback and complaints efficiently.
Lead cross-departmental communication and coordination.
Maintain resort safety, cleanliness, and professional standards.
Deliver scheduled reporting and management updates.

Selection Criteria:
Strong leadership and team development skills.
Advanced MS Office skills; POS, RMS & Xero experience preferred.
Exceptional customer service and problem-solving abilities.
Strong financial management and reporting knowledge.
Proven skills in recruitment, training, and operations planning.
High attention to detail and organizational excellence.

Salary: Negotiable based on experience
How to Apply
Submit your application via:

Email: cc@iririki.com
In Person or Post:
Human Resource Manager
Iririki Island Resort & Spa
P.O. Box 230, Port Vila, Vanuatu