Vacancy for Sales & Contact Center Agent

Description

Position: Sales & Contact Centre Agent
Role Overview
We are looking for a motivated and service-oriented individual to join our team as a Sales & Contact Centre Agent. This role involves assisting customers with travel enquiries, reservations, and ticketing services while delivering an exceptional customer experience across multiple communication channels.

Key Responsibilities
•Deliver courteous and professional service in person, over the phone, and via email
•Assist customers with travel enquiries, bookings, ticket issuance, and general information
•Promote airline products and services and convert enquiries into confirmed reservations
•Provide accurate fare quotations based on customer needs
•Create and manage bookings using the airline reservation system
•Modify, reissue, and service existing bookings in line with fare rules and company procedures
•Process payments securely and in accordance with company policies
•Inform customers of schedule changes and support them with alternative travel options
•Maintain a high level of accuracy when entering and managing booking data
•Respond promptly to customer enquiries and resolve issues professionally
•Escalate complex matters where necessary
•Perform booking updates and operational adjustments as required
•Support ticketing offices, contact centre operations, and administrative functions as needed

Selection Criteria
•At least 1 year of experience in a customer-facing or call centre environment, or a relevant Certificate/Diploma qualification
•Fluency in either English or French
•Proficient in Microsoft Office applications
•Strong teamwork skills with the ability to collaborate across departments
•Capable of working independently and managing responsibilities effectively
•Professional, positive, and customer-focused approach
•Ability to work efficiently under pressure and handle multiple tasks
•High level of integrity when managing financial transactions
•Excellent written and verbal communication skills
•Strong attention to detail and data entry accuracy
•Willingness to work shifts, weekends, and public holidays
•Additional language skills (Japanese or Chinese) will be considered an advantage

Salary
Remuneration will be discussed during the interview process.

How to Apply
Submit your updated CV and cover letter via email or post.

Email Applications:
rboeson@airvanuatu.vu

Postal Applications:
Application for: Vacancy for Sales & Contact Centre Agent
Manager Employee Services
Air Vanuatu (Operations) Limited
P O Box 148
Port Vila

Contact Person: Reynolds Boeson
Phone: (678) 20200